Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Urban Dames, we believe online betting should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Always bet with money you can afford to lose, and never gamble with funds needed for essentials like rent, food, or utilities.

Age Verification

Online betting in Canada is restricted to individuals who are 18 years of age or older (or the legal age of majority in your province). Urban Dames is committed to preventing underage gambling. We conduct age verification checks and reserve the right to suspend accounts if age requirements are not met.

If you are under the legal age to gamble, please do not use our platform. If you are aware of a minor accessing betting services, please report it immediately.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Loss of Control: Gambling longer or with larger amounts than intended
• Hiding Gambling: Being secretive about your gambling activities or betting amounts
• Neglecting Responsibilities: Missing work, school, family time, or other obligations due to gambling
• Using Gambling to Escape: Gambling to cope with stress, anxiety, depression, or other negative emotions
• Borrowing Money: Borrowing money to gamble or pay off gambling debts
• Failed Attempts to Quit: Repeatedly trying to cut back or stop gambling without success
• Relationship Strain: Arguments with family or friends about your gambling habits
• Financial Problems: Struggling with bills, debt, or depleting savings due to gambling
• Escalating Bets: Needing to wager more money to achieve the same level of excitement

If you recognize any of these signs in yourself or someone you know, it may be time to seek help.

Self-Help Tools & Responsible Gaming Features

Urban Dames provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, monthly)
• Loss Limits: Set a maximum amount you are willing to lose during a session or time period
• Betting Limits: Restrict the size of individual bets you can place
• Reality Checks: Receive periodic reminders about how long you've been gambling and how much you've wagered
• Session Timeouts: Set automatic logout times to prevent extended gambling sessions
• Self-Exclusion: Voluntarily exclude yourself from your account for a set period, preventing access to betting services
• Account Closure: Permanently close your account if you wish to stop gambling entirely

To access these tools, log into your Urban Dames account and visit the Responsible Gaming settings. Our support team is also available to assist you in setting up these protections.

Support Organizations & Help Resources

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide confidential support, counseling, and resources:

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Provides evidence-based resources, research, and support for responsible gambling in Canada
• Gamblers Anonymous Canada
  A peer support organization offering meetings and community support across Canada
• Provincial Gambling Helplines: Most Canadian provinces offer free, confidential helplines. Contact your local health authority for information

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Provides free, confidential support and treatment for problem gambling
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Provides counseling, support, and resources for problem gambling
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Resources and referrals for problem gambling assistance

If You Need Help

Don't wait—reach out today. Problem gambling is treatable, and support is available. Whether you're experiencing gambling difficulties yourself or are concerned about someone else, the organizations listed above are ready to help, completely confidentially.

Remember: Seeking help is a sign of strength, not weakness. Your well-being is important to us, and to the entire responsible gaming community.

Contact a helpline immediately if you are in crisis or having thoughts of self-harm.

Urban Dames' Commitment

Urban Dames is committed to promoting responsible gambling on our platform. We:

• Conduct age verification for all users
• Provide transparent information about odds and house edges
• Offer multiple responsible gaming tools and features
• Display responsible gaming messaging throughout our site
• Support player self-exclusion requests promptly
• Partner with recognized responsible gambling organizations
• Train our support team to identify and assist players showing signs of problem gambling

For more information about our responsible gambling policies, please contact our support team at support@urbandames.ca